Frequently Asked Questions

Everything you need to know about your FreebirdTM beauty experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.

Are FreebirdTM products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your account dashboard on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Do you offer samples with every order?

Yes! Every FreebirdTM order includes two complimentary samples of our best-selling skincare or makeup products so you can discover your next favorite.