Returns & Exchanges

At FreebirdTM, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. Whether the shade wasn't right or your skin had a different plan, we are committed to making it right.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our warehouse inspects the return, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing